The NexPrise nProcess Platform enables any number of process applications to be built rapidly, inexpensively and without writing code. The company use it to develop and configure automation software that precisely fits customer processes, as well as to change the software quickly and inexpensively as customers evolve their processes. It is also licensed to customers who prefer to do their own development and modifications. Brought in-house, the platform becomes a powerful source of process automation—to the nth degree.
For more information see company's website.
http://www.nexprise.com/
During 2002, Amdocs ClarifyCRM managed to secure a number of major communication customers, some from the existing Amdocs customer list. Major players such as Bell Canada, Deutsche Telekom, Bell South, BT, Vodafone, SBC, and Verizon are among the many billing and CRM customers of Amdocs.
Amdocs offers its new Internet-enabled CRM architecture written in Java and XML and fully compliant with J2EE platforms. In addition, ClarifyCRM supports both thin and thick clients.
Amdocs ClarifyCRM modules:
Service and Support
· Support applications include ClearSupport, ClarifyCRM Support, ClearLogistics, ClearContracts, and ClearQuality.
· Contact center applications include ClearCallCenter, CRM Navigator, and eResponse Manager.
· Self service applications include eSupport, eOrder Corporate Self Care, and Self Care.
Sales and Ordering
· Sales and ordering solutions include ClearSales / ClarifyCRM Sales / ClearSales Commissions / ClearSales Configurator / Script Manager / Account Manager / MACD / Campaign Management / Customer Hierarchies / Point of Sale Management / Process Manager / Customer and Order Management.
Marketing and Analytics
· Marketing and analytics solutions include Business Insight / Churn Management / Customer Lifetime Value / Credit Risk Management / Product Analysis / Campaign Management / Business Views / Clear Reports.
For more information, see the product homepage
http://www.amdocs.com
