Accessible from both Microsoft Outlook and the Web, Microsoft CRM offers a flexible, scaleable architecture that integrates easily with Microsoft Office, Microsoft Business Solution applications, third-party applications, and a business’s customer-facing Web site.

For more information, see the product homepage

http://www.microsoft.com/crm

or

http://www.microsoft.com/

Released in July 1994, Microsoft Business Solutions Great Plains (formerly Great Plains eEnterprise) is designed for a range of businesses, from smaller companies with less than $5 million in annual revenue to midsize and corporate enterprises with revenues in the hundreds of millions. An enterprise-wide, integrated solution, Microsoft Business Solutions Great Plains provides functionality for financials, inventory and order processing, human resource management, customer relationship management (CRM), field service, e-commerce, project management, manufacturing, and analytics and reporting.

For more information, see the following articles

How Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)?

Microsoft Great Plains Procures eProcure At Last

visit the product homepage

http://www.greatplains.com/

for more information about Microsoft Business Solutions

http://www.microsoft.com/businesssolutions/