SAS Customer Relationship Management Solutions give companies the knowledge needed to develop and implement customer strategies and maximize customer profitability. Built on the SAS' Intelligence Architecture, SAS' analytical CRM technologies along with methodologies and services help companies to understand their customers across all channels.

For more information, see the product homepage

http://www.sas.com/software/

or

http://www.sas.com/

Whence CRM supports the needs of many types of contact centers and may be customized by users to meet their individual CRM needs. It supports telephone, e-mail, paper mail, fax, SMS, and face-to-face contacts. Whence CRM suits multi-channel contact centers as well as telephone and web-only interactions. The entire product is based on web screens and users need only a browser to access it (there are no per seat license fees). Whence can sit on a company's own server or be used as a web service. Based on Microsoft IIS, it involves no code writing and can be customized and maintained by a contact center's own IT department rather than by Whence Limited. Whence provides full training in customizing the package to meet individual needs. Licenses are available for unlimited numbers of seats at a standard, low, up front price.

For more information, see the company's web site

http://www.whencecrm.co.uk